Frequently Asked Questions

What happens if I miss my delivery?

We understand that sometimes unforeseen circumstances can arise. If our delivery team arrives at your location and experiences a 10-minute wait with no response or communication, the delivery is considered missed. Here are your options in such a situation:

1. Free Pickup Option: You have the convenience of picking up your order at no additional cost. Visit our designated pickup location, and our team will ensure a smooth and hassle-free handover of your items.

2. Double Delivery Fee Option: Alternatively, if you prefer to have the order redelivered to your location, you can opt for this service by paying double the original delivery fee. This option ensures that our delivery team is compensated for their time and effort.


At Pull Up Deliveries, we value your satisfaction and aim to provide flexible solutions for every situation. We recommend staying informed about your delivery and being available during the expected delivery window to avoid any inconveniences. Should you have further questions or need
assistance, our customer support team is ready to help. Thank you for choosing us for your delivery needs!

What is the policy on ripped, taped, or otherwise damaged money?

We cannot accept torn, ripped, or extensively damaged money, including bills repaired with tape or ineligible for standard ATMs. Upholding high transaction standards is crucial for us. We appreciate your cooperation in maintaining the reliability and security of our payment process. Contact our customer support for any questions. Thank you for your understanding!

How can I trust that drivers won't tamper with my order during delivery?

At Pull up Deliveries, your trust is our top priority. To guarantee the security of your orders, each package is carefully sealed and stapled, preventing any tampering during delivery. If you ever notice a missing item or suspect tampering, please notify us immediately. We take such concerns seriously and are committed to addressing them promptly. Your peace of mind is important to us, and we continually enhance our security measures to ensure a worry-free shopping experience. For any questions or concerns, our customer support team is ready to assist you. Thank you for choosing Pull Up Deliveries for reliable and secure deliveries.

How long should I expect to wait for my pick-up order and delivery?

For pick-up orders, please allow 15-30 minutes for us to personalize and package your order to perfection. After placing your order, kindly wait at the pick-up location until one of our staff members brings your order to you. This ensures a smooth and efficient handover, guaranteeing your satisfaction with every strain.

For delivery orders, the wait time is slightly longer, ranging from 30 minutes to 1 hour. This extended duration is necessary as we often have multiple customers requesting deliveries simultaneously. Rest assured, this preparation time ensures that your order arrives fresh and on time. We appreciate your patience and understanding.

What are your operating hours?

We're here for you every day of the year from 11 am to 9 pm. Yes, you read that right – we're open every single day, with no exceptions for holidays, birthdays, or public holidays. Your satisfaction is our commitment, and we're ready to serve you whenever you crave our offerings.

Can I mix and match my orders?

Absolutely! You have the freedom to mix and match any order from 7g and above, creating a personalized experience just for you. However, please note that mixing and matching is not applicable to 3.5g orders. We aim to provide flexibility and variety in your selections while ensuring a seamless ordering process. Enjoy crafting your perfect mix!

What's your policy on Fake Referrals?

We strictly do not accept any fake referrals. If it's discovered that a referral was falsely claimed, and the referred individual is not a genuine customer, there are serious consequences. Accepting a reward for such referrals may lead to being cut off as our customer, and you may be required to pay back any rewards received. Our commitment is to maintain the integrity of our referral program, ensuring fairness for all our customers.
Thank you for your understanding and cooperation.

How often do you update your menu?

We refresh our menu every Wednesday, providing you with exciting new options to explore on a weekly basis. Stay tuned for our latest additions and delicious offerings!